• Night Auditor

    Homewood Suites by Hilton Salt Lake City Airport
    Job Description
    Job Summary
    A Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    What will I be doing?
    As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
    • Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
    • Ensure credit card system reconciles to daily transaction lists
    • Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates.
    • Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
    • Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and
      communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
    • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
    What are we looking for?
    EDUCATION
    High School graduate or equivalent required
    4 year college degree preferred
    EXPERIENCE
    1 - 2 years of prior guest service experience are preferred. Prior hospitality experience also preferred.
    OnQ System knowledge preferred

    TO APPLY
    Email resume to 
    pj.olesen@hilton.com or call 801-433-4943
    Contact Information

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